"Ward 2"

About: North Tyneside General Hospital

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My mother had recently spent a great deal of time on ward 2. The care shown by the majority of staff was excellent. Although Mam has now passed the care shown by the nurses at the time was considerate, thoughtful and caring. I would like to say thank you to the staff and nurses who helped care for Mam throughout her care.

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Response from North Tyneside General Hospital

Dear Sir or Madam, I am sorry to hear about the loss of your Mum - please accept my condolences at this very sad time for you and your family.We are so grateful when anyone takes the time to get in touch with us but I always think this is an incredibly generous thing to do when coping with bereavement. Feedback means everything to our teams when it comes directly from the patients and families they care for. Thank you. I was pleased to hear that you found comfort in the kind and thoughtful care provided by the nurses on ward 2 and will make sure that they know just how much this meant to you. . I couldn't help noticing that you said the care from the majority of staff was excellent - we would want this to be true of all our staff and so if you feel that there was anyone who failed to meet your expectations of our care, for whatever reason, then please do get in touch so that we can learn more about why this was the case for you and act quickly to resolve matters. My email is annie.laverty@nhct.nhs.uk and number is 07876502899 if you want to contact me in confidence. With kind regards, Annie Annie Laverty- Director of Patient Experience. Northumbria would like to apologise for the delay in responding to this post due to technical difficulties experienced with the NHS Choices website.

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