"A & E department"

About: Arrowe Park Hospital

Anything else?

Very poorly trained junior nurses and attendants with no experience and their inability to prioritise and turn cases around satisfactorily. Lack of commitment to their jobs and a general inertia. Even sandwiches and water are fetched by the duty doctor for the patient! Elderly patients are not assisted with their dressing or with getting a wheelchair to go home; family end up doing this or the old patient walks. The cleanliness of the area is appallingly bad- there were cotton pads from the previous patient on the floor and the ceiling lights were falling apart. In summary, this department needs careful review of their practices, their nurses need training and motivational courses. They must realise they are here to do the best for their patient. The department desperately needs revamping for better work flow and improvement in infrastructure.

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Response from Arrowe Park Hospital

We are very sorry to hear about your experience at Arrowe Park Hospital. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We will share your comment with the Emergency Department. However, if you would like for us to look into your concerns further, we will need personal details and more information about what happened. If you would like to discuss your concerns further, you can ring the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. PALS can discuss the best way that we can address your concerns.

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