"Cardiology is disgraceful"

About: Wexham Park Hospital

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I am utterly appalled by the care my father has received and by the sounds of other reviews on here others are equally upset by the care received by cardiology. I don't know where to start. They have cancelled numerous appointments and literally last minute about half an hour before leaving for hospital. When he went for an angiogram they put the wrong wrist band on him, it was for another patient! I had to point this out to them and it was not red. My Dad is allergic to various medication so a red band should be put on him. This is a serious breach and they just fobbed me off. I also noted a number of other breaches in infection control procedures whilst I was there. You do not lift a pedal operated bin with you hand! They also sent my Dad a letter telling him an appointment had been booked for a procedure (a specialist pacemaker to be fitted) and he had no appointment with anyone to explain why and what was going to happen. I have already tried to complain last year and my email was ignored. I know it was delivered as I had a delivery receipt on it. I fully understand that the NHS is stretched as I work for the NHS myself but there is serious issues with the Cardiology department. They are obviously not managing demand at the moment and I would suggest this service urgently needs a review. I intend to complain again on my Dads behalf and if I am ignored again I will take it further.

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Responses

Response from Wexham Park Hospital

We are sorry to hear of the poor care your father has received. It is unfortunate to hear of the problems you have experienced when emailing us with your complaint. We would like the opportunity to look into this further for you; both the issues last year and those which are more recent. Please contact our Patient Relations team on 01753 634081, via email patientrelations@hwph-tr.nhs.uk or via post by addressing your letter to Wexham Park Hospital, Wexham Street, Slough, Berks SL2 4HL with further information.

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