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About: East Surrey Hospital

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In March my partner was admitted to this hospital. She was transferred to ST. Georges without me knowing. I was informed b the specialist at ST. Georges that she had a brain tumour. I was informed on her progress later. She was then transferred back to this hospital without any one letting me know. ST.Georges informed me when I phoned to see how she was. She spent about a week or two here before being without my knowledge to a nursing home. They did nothing to help her get on her feet again. When she came home she was rushed back into hospital again with a rupture of a blood vessel. once again she was sent back to this hospital without my being informed until I phoned ST. Georges. Since then we both have been messed about by this hospital. She should, be home tomorrow (should have been every day this week)

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Response from East Surrey Hospital

We're very sorry to hear of your experience. Clearly this is not the service we expect patients to receive and would like to discuss the care of your partner. Please contact our Patient Advice and Liaison Service (PALS) which is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

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