"Tilgate Ward, East Surrey Hospital - compassion, sensitivity and first class care"

About: East Surrey Hospital

(as a relative),

My Mum was admitted to Tilgate Ward at the beginning of April. The Doctors and Consultants are very professional and have a caring bed side manner. In my opinion 98% of the nursing staff are simply brilliant at their chosen vocation - because for most of the staff, this is not just a job, its a way of life and a calling. They deliver care with compassion, sensitivity and real humanity.

My Mum has now sadly passed away, but I could not have wished for better for her. The nursing staff always had time to take care of my Mum's needs, whether it was to feed her, clean her or deliver superb medical care. These are true angels.

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust

picture of Ian Mackenzie

Dear Linnie Maple

Firstly apologies that we have overlooked responding to your comments about Tilgate Ward.

I'm very sorry that your Mother has passed away but I'm very pleased that you found her care was delivered with compasion, sensitivity and real humanity and that you couldn't have wished for better care for her.

Thank you for taking the time to post your comments and I will ensure that they are shared with the staff on Tilgate Ward.

Kind regards


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