"No help when we were in the Hospital "

About: Royal Hospital for Sick Children (Yorkhill) / Accident & Emergency

(as a parent/guardian),

Our son has very complex health problems. Taken to A&E Yorkhill, requiring high flow oxygen and struggling to breath. Hypothermic.

Left with no nursing support for 5 hours waiting for admission to ward. No support or treatment given for hypothermia; child having spells when settled & spells when struggling to breath.

Child's dad went to find nurse but could only find nurse asleep at nurses desk. Child given no medication or fluids, despite staff being told he had been able to tolerate feeds for previous 12 hours. No investigations conducted.

When parents asked for support and help explaining they had been up for over 24 hrs told it was parents' not staff's responsibility to care for child. On leaving ward staff seen sitting in a group laughing and joking with feet up on chair.

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Responses

Response from Patient Advice and Support Service

Hi,

We have read your story and thought you'd like to know that, if you want, we can help you get in touch with the health service to take this forward. The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients, their carers and families about NHS healthcare. We can:

• provide you with information, advice and support if you want to give feedback or comments, or raise concerns or complaints, about healthcare provided by NHS Scotland

• write letters and help you with filling in forms

• help you prepare for meetings with health staff

• help you to see your medical records

• help you understand your rights and responsibilities as a patient

You contact the service via any citizens advice bureau in Scotland. Visit www.patientadvicescotland.org.uk/ or use the phone book to find your local CAB.

Best wishes,