"Dignity?"

I'm sorry to hear about your experience on ward C5. Our aim is to provide dignity and the best quality of care for people with dementia and to fully involve patients and their carers. If you'd like to discuss this further, please contact our Patient Advice and Liaison Service on 01472 875403. All staff who have direct contact with patients are receiving dementia awareness training and we have dementia champions in all areas. We are currently in the process of setting up a dignity room so staff can access nightwear for patients in hospital with no items of their own clothing or access to day clothes to be used on discharge so that patients are sent home in appropriate clothing. In conjunction with the local Dementia Forum (made up of representatives from the commissioners, carers, Alzheimers Society, care homes, hospitals trust, mental health, Admiral nurses) we have developed a planning tool called ‘My Life' for patients with dementia. Information about the individual’s life can help us to deliver care more effectively and in a respectful way, such as things that are important about their family or previous occupation and if they need assistance with eating and drinking. Kind regards, Sarah Mainprize