"A very nice hospital in a lovely city."

About: Royal Devon & Exeter Hospital (Wonford)

Anything else?

I have made four visits over a period of about two months, including a sentinel lymph node biopsy operation with overnight stay. I was very impressed from the outset with the care and professionalism I encountered. The appointments were made speedily and all were trouble free. Living some distance from the hospital I was not familiar with it so I was pleasantly surprised to find how accessible it is from the station by the Exeter bus service. The hospital itself is modern with a nice entrance and reception area. In the departments I visited everywhere was clean, neat, and modern. Although I was quite anxious on my first appointment with the consultant and later when I was due to have the operation I felt I was in good hands, which gave me confidence. I met many different staff, all of whom were friendly and helpful, and everything concerning my operation explained clearly. Post operation I had a couple of queries I wanted answering and on both occasions my phone call was dealt with quickly by the department nurses. I would like to thank all the staff I met, especially the consultant and the specialist nurse assigned to me. I know that one experience might not be representative, but after my visits I would regard the RD&E as a bench mark for others.

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Dear Bernard Maker

Thank you for sharing your story and for your lovely comments. It is always so rewarding to hear that our staff are continuing to offer excellent care to patients when they need it most.

Kind regards

Tracy

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for sharing your story and it is always so rewarding to hear that the RD&E are continuing to provide excellent care to patients when they need it most. Kind regards Tracy

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