"The system works well"

About: East Surrey Hospital

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My 2 yr old daughter developed a serious infection. After calling NHS direct and being immediately seen by the GP we were referred to the Child Assessment Unit at East Surry Hospital. We were seen promptly, she was monitored, and the appropriate tests were done. We were then admitted to Outwood within 5-6 hours of arriving. My daughter was on Outwood for 5 nights and, although it was a stressful time, we thought the staff were excellent and her treatment good. My daughter wasn't keen on having medical attention and the nurses in particular were quick, efficient, and sympathetic about what they had to do. A minor complaint was that we had such little time to speak with the doctors, but do appreciate that their time is under pressure. The playroom at Outwood was a nice place for us to go to when she was feeling better and our cubicle got boring. The play staff were lovely, bringing her toys at the bedside when she was first admitted and bed-bound. The cupboard of DVDs was much appreciated too. People complain about the NHS, but this experience proved to me that the system (from NHS direct to GP to hospital) worked brilliantly and my daughters condition was treated seriously and quickly. Thank you to everyone involved. Mabel's Mum.

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Responses

Response from Eloise Clarke, Communications Manager, Surrey and Sussex Healthcare NHS Trust

Dear 'Michelle'

Thank you for taking the time to tell us about yours and your daughters experience at East Surrey Hospital. I'm glad the staff here were able to make your daughter's stay as fun as possible. The play specialists here do a great job in keeping the children entertained and a local theater group recently donated some money to decorate the play room and buy some new toys - so I hope your daughter doesn't need to come back to hospital, but if she does she will have an even better playroom to enjoy.

If you feel like you would like to talk more to the doctor about your daughter's care, please contact the ward and they will arrange this for you.

Many thanks

Eloise Clarke

Communications Manager

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Response from East Surrey Hospital

Thank you for taking the time to tell us about yours and your daughters experience at East Surrey Hospital. I'm glad the staff here were able to make your daughter's stay as fun as possible. The play specialists here do a great job in keeping the children entertained and a local theater group recently donated some money to decorate the play room and buy some new toys - so I hope your daughter doesn't need to come back to hospital, but if she does she will have an even better playroom to enjoy. If you feel like you would like to talk more to the doctor about your daughter's care, please contact the ward and they will arrange this for you.

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