"A&E: department were expecting me and saw me within 15 minutes"

About: Caterham Dene Hospital NHS 111

(as the patient),

I phoned my GP just after 6: 00pm in the evening but as the surgery was closed they advised me to call the 111 service.

They answered the call very quickly and went though a lot of questions with me and then transferred me to a nurse. The nurse said she would talk to a doctor who would call be back within 1 hour.

The doctor did call about an hour later and reassured me I would be fine. However, he knew I was not comfortable and suggested I go to the local A&E where they would be able to check me over. I explained I could not go far, he said I only needed to go to the local Caterham Dene hospital which was 15minutes away. I said I could get there by 8: 00pm. The doctor said he would give them a call so they would be expecting me.

When I arrived at the A&E department they were expecting me and saw me within 15 minutes. The doctor checked my temperature and blood pressure and said I was ok to return home and should arrange to see my GP – he would send the report to the GP which my GP would receive within 24 hours.

I saw my GP later that week, he had received the report from the A&E department, and every thing was fine.

I was very impressed with the service.

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Responses

Response from Liz Hobby, Communications Manager, First Community Health & Care CIC

Hi Impact509

Thank you so much for taking the time to write about your experience at Caterham Dene Hospital.

It sounds like you received a fab service from speaking to 111, coming into the Hospital and having the report sent to your GP. We work very closely with all services at the hospital and in the community, including the out of hours GP service.

We wish you all the best for the future.

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