"The service has worked well from the beginning."
About: NHS 111 NHS 111 Royal Bournemouth General Hospital / Accident and emergency Royal Bournemouth General Hospital Accident and emergency Bournemouth BH7 7DW South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY Southampton General Hospital / Accident and emergency Southampton General Hospital Accident and emergency Southampton SO16 6YD
Posted by Full929 (as ),
In the last couple of months I have had to call 111 on three occasions due to losing my balance and falling, and on one occasion being accidently knocked over.
I called 111 and the call was answered quickly and passed on to someone else. One of the times I was told to hang up and call 999 and ask for an ambulance. I didn’t have to wait long for the paramedics to arrive. They gave me a thorough check and as I was on warfarin for my blood they phoned the hospital for some advice and it was agreed that they should take me to Bournemouth hospital. I only had a half hour wait and was seen by the doctor and the nurse and then sent home.
Then on Friday I was accidently knocked over by my friend and fell and hit my head. I came home but the next day my eyes and the side of my cheek had filled up so I called 111. They sent 2 paramedics and decided to take me to hospital. At first they thought they would take me to Bournemouth and told my neighbour this but then it was agreed that I was to go to Southampton. The paramedics went back after to inform my neighbour of the change.
When I arrived at hospital, the same nurse stayed with me throughout and I was relieved when they agreed they would do a brain scan. One the examination was finished I was taken to CDU and then was taken home early the following morning.
I have nothing to complain about, on all occasions the service has worked well from the beginning.