"Very impressed with quick response"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital (Telford)

(as a service user),

GP very uninterested. Referred back to physio. Very impressed with quick response from TRAQS and with the information and options give/explained to me.

Good contact with physio department at Princess Royal.

Awaiting 1st appointment this week.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your comments regarding your recent referral for physiotherapy. Whilst I am unable to comment on your GP I am nevertheless very pleased that you were dealt with quickly by TRAQS. We endeavour to explain in detail the choices available to you and where possible book your appointment promptly.

I hope the physio treatment you receive proves to be of benefit to you.

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Response from The Princess Royal Hospital

Thanks so much for letting me know that you had good contact with our physio department. I hope everything came through as expected with the appointment and that you are getting the outcomes you hoped for.

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