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Fantastic staff from Xray department

Posted By benanna

"Fantastic staff from Xray department"

About: North Tyneside General Hospital

(as the patient),

I feel compelled to write a review of the marvellous staff I encountered today, whilst I attended an appointment at the Xray department of NTGH. I had mixed up my dates and was a week early for my appointment. The staff did not turn me away, in fact they made a huge effort to fit me in. I did not feel rushed in the slightest and they took their time to listen to me and answer questions I had with care and compassion.

The procedure itself was quite intimate, and although I was nervous, the staff were just fantastic, I was able to feel relaxed throughout the examination.

Too often, the NHS receive a bad press, yet the staff continue to show a level of care towards their patients that is beyond belief.

Thankyou to Dorothy and Linda for looking after me today, you are both wonderful (Xray department - NTGH)

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Responses

Response from North Tyneside General Hospital 10 years ago
North Tyneside General Hospital

Submitted on 03/06/2013 at 10:17
Published on nhs.uk on 06/01/2014 at 05:31

Dear Benanna, Thank you so much for contacting us to share your recent experience of the Xray department at North Tyneside. We would never want to turn a patient away and I'm delighted that our staff were able to see you at short notice and provide you with excellent care. We know that hospitals are very unfamiliar places for many and that our patients can feel naturally nervous before receiving care or treatment, especially if the examination is of an intimate nature. Our staff want to do all they can to help you relax and trust in the care you are about to receive. Providing time to allow important questions to be asked, and showing warmth and compassion in all we do, are very important aspects of our care - I am so pleased that they made such a difference for you. I will pass on your thanks to the whole team and to Dorothy and Linda in particular. With best wishes, Annie Annie Laverty - Director of patient Experience. Northumbria would like to apologise for the delay in posting this response due to technical difficulties experienced with the NHS Choices website

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