"John Proctor Ward: the level of care is second to none"

About: Lings Bar Hospital / Inpatient nursing and rehabilitation

(as the patient),

I have been on John Proctor Ward at Lings Bar for 2 weeks now to help with and assist moving about.

When I first arrived I noticed straight away how nice the ward smelt, it was lovely and fresh with windows open etc.

I have been in a bay of 4 beds and I'm now in a side room with a toilet and shower. The domestic staff are brilliant, my bathroom is kept very clean which is always done first thing and then later they come back with a different trolley to clean my room. I think this is brilliant.

The nursing staff are fantastic, the level of care is second to none. Nothing is every too much trouble for them and they always take the time to listen to you if you have and problems, and try to sort them out for you.

Our ward co-ordinator Suzzie is great. Whilst here I have to have a special diet and Suzzie has made sure that I have the right food every day and if it's not right she will go to the kitchens and get things sorted every time. Nothing is ever too much trouble for her and she always has time for a little chat.

So far, my experience here is excellent and my as much as I want to be at home my stay here is very comfortable and friendly.

I can't really find anything to complain about and feel my stay here couldn't be made any easier than it is now.

My physio is also good and the physios are excellent.

Thanks John Proctor staff.

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Responses

Response from Sara Jane Ashmore, Interim General Manager for Rushcliffe, Rushcliffe Locality, County Health Partnerships

Thank you so much for your kind and positive feedback regarding the care you are currently receiving on John Procter ward – the team will be delighted to know you are so pleased with your care. I shall ensure that Susie sees your feedback – she takes great pride in knowing she has done a great job and will be over the moon to see your comments. The team work very hard to make sure that their patients stay is a good and as comfortable as it can possibly be so it is great to hear that they are managing to achieve this for you.

Thank you once again for taking the time to share your comments with us we really do appreciate it

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