"Patient transport at East Surrey Hospital"
About: East Surrey Hospital / Older people's healthcare East Surrey Hospital Older people's healthcare RH1 5RH South East Coast Ambulance Service NHS Foundation Trust South East Coast Ambulance Service NHS Foundation Trust Lewes BN7 2XW
Posted by Hilary Crix (as ),
My elderly mother aged 88, confused and extremely anxious, was ready to be discharged - this involved going straight to a care home rather than returning to her own home, so obviously this was a major step involving an extra amount of anxiety and confusion.
Transport was booked for 4pm, to cut a long story short it eventually arrived at 10:30pm - at which time I refused it on her behalf. What was so bad was that I was told that if she was not discharged that night, she would still have to be moved to the discharge unit - yet another confusing location. I was determined that she should not be moved late at night and the ward staff backed me up on this, but the hospital site manager was extremely unhelpful and was insisting that my mother would have to be moved late at night one way or another, until by about 10pm it became clear I was not going to leave until I had an assurance that my mother would not be moved, and helpfully to my case at that point the discharge unit was full.
What shocked me so much was that staff were clearly so used to the idea that transport routinely arrived hours later than expected, and that elderly and confused patients might be moved late at night, that it no longer shocked them! My mother was obviously not a person as far as the site manager was concerned, but just a bed.
I have heard plenty of horror stories worse than mine regarding the transport of the elderly from East Surrey and am going to compile a log of such incidents.
If anyone has anything to add to this, perhaps they could contact me via this site?