"Well run ward"

About: Royal Preston Hospital

Anything else?

Diagnosis of my condition took place on the Surgical Assessment Unit. The staff on the ward were all very kind and helpful. Diagnosis was slowed down by a CT scanner being out of operation. Once diagnosed I was soon in surgery and the problems repaired. I made my way via Intensive care and HDU to ward 11 where all the staff where very helpful and made every effort to support me in my recovery. But, I must comment on the accommodation in ward 11 side room, door number 49, this room is not fir for purpose with the air-conditioning not being able to to be regulated, this results in a person being cold all the time in the room, not a good aid t recovery. Apart from this I was looked after well by all who had an involvement in my recovery

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Responses

Response from Royal Preston Hospital

Thanks for your comments. It is helpful to hear of your positive experience of your care and treatment, this really motivates our staff, and enables us identify where we’re getting things right so we can share good practice across all of our services. We do everything we can to make sure all of our equipment is serviced and that any necessary repairs are undertaken promptly with minimal disruption. Problems with air conditioning should be looked into and resolved quickly, we will check to make sure all is working as it should in ward 11 and undertake any necessary repairs quickly, many thanks for bringing this to our attention. We hope you are recovering well from your operation.

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