"Rare disappointing service"

About: Wythenshawe Hospital

Anything else?

I have always had very good service from the hospital in the past but unfortunately I was left waiting for an hour today before being told it would be another 40 minutes for my appointment. This is extremely frustrating, and I have had to leave and reschedule my appointment for another time. Whilst I appreciate things happen in hospitals and appointment times get changed I wish someone had told us so that it was not such a waste of time. I do not think a waiting time of nearly two hours is acceptable.

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Responses

Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website. Please accept our apologies for the delay in responding to your comments and also for the lack of communication to patients when you attended an appointment at this Hospital. Please do not hesitate to contact the Patient Experience Team on 0161 291 5600 if we can be of assistance in the future or if you would like us to pass your comments on the department concerned. Kind regards Patient Experience Team UHSM

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