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Rude staff

Story from nhs.uk

"Rude staff"

About: Leicester Royal Infirmary

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I have called the dermatology twice and on both occasions I was spoken to like dirt, how dare they talk to me with such attitude and bad customer service. We made a awful mistake of getting the appointment date wrong and turned up on wrong day, and when calling to re arrange the ladies spoke to us like children and was totally rude and inappropriatly. I work within customer service and I wouldn't dream of talking to customers in the way they did, We sincerely apologise for the error but this made no difference, a disgrace and I will be taking further.

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Responses

Response from Leicester Royal Infirmary 10 years ago
Leicester Royal Infirmary

Submitted on 24/05/2013 at 16:01
Published on nhs.uk on 25/05/2013 at 16:21

We are very sorry to hear that you feel dissatisfied and let down with the customer service offered by the dermatology department, this is something we take very seriously at our hospitals. We highly value all feedback as this allows us to continually improve our services. We would like the opportunity to discuss this further with you, listen to your concerns and find a resolution for you as soon as possible. I therefore request that you please contact staff nurse, Beverley Saddington on 0116 258 5455 or email Beverley.Saddington@uhl-tr.nhs.uk with further information such as your name, patient/NHS number and the issue you were trying to resolve. Kind regards Head of Service Dermatology Leicester’s Hospitals

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