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Well done William Harvey

Story from nhs.uk

"Well done William Harvey"

About: William Harvey Hospital (Ashford)

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I was admitted to William Harvey after my GP calling a and e about my absess, from the time I walked into that hospital to the time I walked out 3 days later I didn't have one complaint at all. The nurses were so over worked in the ward I was in but they always had time for you. I was very impressed with the food and I will say it was tasty. Before my operation I had visits from 7 doctors at different times, One doctor did come to visit me twice with some medical students, I was impressed with his bedside manner and also he students. Overall my stay in William Harvey was good and I do like to give credit where it is due. Its just a shame that this government is cutting back on the NHS

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 27/05/2013 at 19:24
Published on Care Opinion on 28/05/2013 at 09:44

Thank you so much for taking the time to provide us with feedback. We are always very proud of our staff, they provide an efficient service with kindness. Really glad to hear that you enjoyed the food, we have made changes recently at WHH.

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 28/05/2013 at 13:16
Published on nhs.uk on 29/05/2013 at 03:15

We would like to thank you for your wonderful feedback and are pleased to hear that you experienced such good service. Unfortunately we cannot feed this back directly to the area that treated you as we are unaware of where this was but we will log this as feedback for the William Harvey so that all staff are made aware because positive feedback is a powerful tool for learning by listening to our patients. We hope that you are recovering well.

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