"Ward 2 and my mother"

About: The James Cook University Hospital

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My mam was taken into A&E on Sunday 10th Mar after being discharged on the afternoon, she had been discharged with Ecoli in her urine, when we arrived at A&E she was only just awake her blood pressure, her blood sugar were very low, she was dehydrated, we arrived at 10pm and it was busy but not over run, but it took them till 4am to say they were keeping her in, still not telling us much, they took her to ward 1 she was for a week then transferred to ward 2, the staff were ok but did treat my mother as if she was a fussy old woman who complained, they tried to get her sats on every digit she had but it was hard work, they pricked every finger end numerous times a day for weeks do her blood sugar, till her finger ends were flattened and black, then after a doctor had seen her they decided to take it from her ear lobe which still was left bruised, she was often left with her medication on the table for her to take herself but she couldn't even sit up and wasn't eating or drinking only small sips, I asked a male nurse one day why her medication was in on her cupboard which she couldn't reach, he said that "oh she has had her evening medication, "two weeks after she went on to ward 2 they moved her into a side ward when I asked why they said because she had Ecoli and it was infectious, I asked why had she just been put there after she had been in a bay for 2 weeks, and had come in hospital with the Ecoli that she had been sent out with, I was told that there had been no side rooms empty, my mother was on ward 2 for 8 weeks, and she was getting weaker and frailer all the time, they were giving her drips that was just causing pooling in her elbows that I had to bring to there notice. I often had to tell them that the sheets were wet. Often I visited and saw that my mothers table and locker were just filled with cup after cup of tea that she hadn't drank because she couldn't without help and bottle after bottle of a liquid they were giving her but again she couldn't drink without help which no one seemed to do. When my mother had been in hospital about 6 weeks they started to say there was no point in keeping her in there and that she should really go back into the community, she had been living in a residential home but the staff who organise these things and social worker said that she would need a nursing home so I was told that that she would be going on the 28th Apr, on that day I received a call from a nurse who told me my mam was to ill to be moved, the on duty doctor wanted a load of tests doing, after watching being picked up so roughly by the radiographer, and listening to her screams while the doctor tried to take blood gases I told them to stop, the doctor I saw agreed, and they left her alone on the Monday they put her back in a side ward were she became much calmer and actually looked better but the consultant insisted that she still leave the hospital and go to nursing home she died 3 days later, I need answers, she deserved better

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Response from The James Cook University Hospital

Good morning Thank you for your feedback regarding the care and treatment afforded to your late mother, during her stay at The James Cook University Hospital. I am extremely concerned to learn of your mother's experience and we will of course investigate this. I should be grateful if you would contact the Patient Relations Department on 01642 854500 at your earliest convenience to discuss your concerns further and the options available to take them forward. Yours sincerely Mrs Linda Oliver Patient Experience Co-ordinator

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