"Colonoscopy experience"

About: Royal Bournemouth General Hospital

Anything else?

My experience of the colonoscopy procedure itself and the staff involved was very positive -- they were helpful and considerate. Two minor adjustments to the experience could make things better: 1. The detailed 3-page form patients are asked to complete when signing in would be much easier to fill in if sent in advance. The detailed information on previous illnesses, medication and allergies would be much easier to access at home. It is not so easy to remember on the day. Sending the forms in advance would also speed up the booking-in process. 2. The addition of a coat hook on the back of the door of each of the patients' toilets would be most helpful. As it is there is nowhere to put coats/jackets which have been taken off.

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Response from Royal Bournemouth General Hospital

Dear Anonymous I appreciate your time taken to provide us with such positive feedback. I will be delighted to pass on your comments to the team in Endoscopy. Thank you also for your suggestions. It is suggestoins like yours that continuously improve our service with patients. Again I will ensure your suggestions reach the team in which I am confident will be very welcome. Thank you again Sue Mellor, Head of Patient Engagement

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