"after that the doctor we saw was ..."

About: Northwick Park Hospital

(as a relative),

What I liked

after that the doctor we saw was quite good, and explained what had happened and caused the symptoms. and was very informative.

What could be improved

i took a younger sibbling there and It was an absoulte nightmare.... we waited and waited and kept being told to come back in after half an hour, to see if the medication had worked... which actually made it worse! . once we were past the triage, we were told that all the doctors were busy... whilst all the time we noitced them at the desk chatting away, laughing and snacking on food, which they were putting on the desks and eating! they were doing this for almost an hour! then one got summoned to attened to us! why they couldn't have done so ealier ?

The A&E itself was very dirty, littered with rubbish and inside there were stains of all sorts.

we weren't told what medication was given or what they were trying to treat with it!

The nurses were trying hard to get the docotors attention but no avail! would hate to be an inpatient in this hospital! no team working and no patient focused care AT ALL!

Story from NHS Choices

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Responses

Response from Northwick Park Hospital

I am writing in response to your message on the NHS choices website. Your comments are important to us and we would like to investigate the issues you have raised. If you are happy for us to correspond with you directly about these issues, please contact us by calling 020 8869 2026. If you do not wish to contact us, please be assured that we will still pass your comments onto the relevant manager so that they can initiate an investigation.Thank you for taking the time to the contact The North West London Hospitals NHS Trust.

Pat Duckett

Patient Relations Manager

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