"Awful Service"

About: Barnet Hospital

Anything else?

The whole service was extremely disorganised! I was referred to the fracture clinic with a suspected fracture. It was xrayd and the consultant referred me for an MRI appointment which took 6 weeks. It has now been over two months since the MRI and I have not received my follow up appointment. When I called the consultant's secretary a few weeks after my MRI scan to enquire about the appointment she said to me "what did I tell you the last time you called - I would contact you with an appointment!" - it has now been over 2 months since my MRI and I have not been contacted or received a letter. I am still in a lot of pain. This service is absolutely shockinG! as a UK Tax and National Insurance payer, I am absolutely appalled and dishearted by this.

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Responses

Response from Barnet Hospital

As an organisation we are committed from learning from specific issues and from any mistakes we have made. Hearing about where we can do better helps us to pinpoint where exactly to make improvements to the service we provide. The Trust apologies for the poor experience that you had in our orthopaedic services. Please contact the Trust on bcfpals@nhs.net if you wish to provide your details and get a more detailed response to your concerns.

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