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Care Opinion

Heart Centre

Story from nhs.uk

"Heart Centre"

About: Queen Elizabeth The Queen Mother Hospital

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Excellent care and attention from the staff in the Heart Centre on Wednesday 22nd.May 2013. Special thanks to the nurses. Bert could not have been better looked after. Thanks to the consultant for his clear explaination of Bert's problem and it's solutions. No complaints at all. ( except the cost of car parking).

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 10 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 25/05/2013 at 13:28
Published on Care Opinion at 18:35

Thank you so much for taking the time to feedback to us - so glad to hear that you and you Bert were happy with your experience. We are very proud of our staff when the provide an excellent service with kindness and clear explanations. I will make sure that staff are aware of your feedback.

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Response from Queen Elizabeth The Queen Mother Hospital 10 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 28/05/2013 at 13:22
Published on nhs.uk on 29/05/2013 at 03:15

Thank you for your extremely positive feedback which will be fedback to the staff in the Heart Centre. All feedback received is used as a learning tool and your kind comments would be ideal to share with other patients when the attend the centre to enable them to have confidence in the people caring for them. We hope that Bert is recovering well. With regard to the cost of the car parking, there is work already underway to change the way that people pay to use the car parks, where they will pay on exit and not for a fixed time frame. We hope that this will both help with costs and alleviate any pressure that people feel regarding the ticket expiring.

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