"Bancroft clinic misery"

About: Lister Hospital

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I came in for a dating and nuchal scan. The ultrasound department were fantastic, however the reception staff and waiting time was completely unacceptable in the Bancroft clinic. I gave my blood form to the reception staff and asked how long I would have to wait, they said they didn't know. After an hour I went and asked again and pointed out that there should be a waiting time up, to set realistic expectations, they said if I didn't like it I could take it to the phlebotomy department, if they had given me this option on arrival I would have gone , but after already waiting over an hour I didn't see the point. They were really unhelpful. It took 2 hours of waiting in total just to have blood taken is ridiculous and not acceptable.

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Responses

Response from Lister Hospital

Sounds like your experience in the Bancroft clinic needs investigating. If you contact us on generalenquiries.enh-tr@nhs.net we can arrange for this to heppen as we're pretty sure that our maternity colleagues would welcome your feedback so that the clinic's processes can be improved for the future.

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