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This moring I endeavoured to contact ...

Story from nhs.uk

"This moring I endeavoured to contact ..."

About: Northwick Park Hospital

(as the patient),

What I liked

This moring I endeavoured to contact the Gastroenterologist secretary it took 10mins x four times to get the operator. then each time when I was put through to the extensions I was promptly cut off. I am aware that you are very busy

What could be improved

The operator should have offered a direct line number as I am in a gp surgery trying to make urgent contact.

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Responses

Response from Northwick Park Hospital 16 years ago
Northwick Park Hospital

Submitted on 27/09/2007 at 13:37
Published on nhs.uk on 17/07/2008 at 09:30

I am writing in response to your message on the NHS choices website and I was concerned to learn of the experience you have described. Your comments are important to us and we would like to investigate the issues you have raised. If you are happy for us to correspond with you directly about these issues, please contact us by calling 020 8869 2026. If you do not wish to contact us, please be assured that we will still pass your comments onto the relevant manager so that they can initiate an investigation.

Thank you for taking the time to the contact The North West London Hospitals NHS Trust.

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