About: Northwick Park Hospital

(as a relative),

What I liked


What could be improved

My mother is currently a patient at Northwick Park Hospital having been transferred from Central Middlesex Hospital. I happened to visit her during the day (not being at work). On arriving through the door the doctor attending to her asked if I could go down with her to get an ultrasound done as there was a lack of nurses at the time which to be honest surprised me. I was not intending to stay very long but ended up staying 2.5 hours in total. What really shocked me was the questions that were asked by the doctor - she seemed to have no idea what my mother's symptoms were and no idea about her medical history! It seemed that whatever I said would have been sufficient for her to act on. I asked her if she had not received any information from the previous hospital, as they had all my mother's history - she assured me she had but still asked me questions which suggested she hadn't.

Story from NHS Choices

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Response from Northwick Park Hospital

I am writing in response to your message on the NHS choices website and I was concerned to learn of the experience you have described. Your comments are important to us and we would like to investigate the issues you have raised. If you are happy for us to correspond with you directly about these issues, please contact us by calling 020 8869 2026. If you do not wish to contact us, please be assured that we will still pass your comments onto the relevant manager so that they can initiate an investigation.

Thank you for taking the time to the contact The North West London Hospitals NHS Trust.

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