"Lack of hygiene at Hereford Hospital"

About: Hereford County Hospital

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My mother was admitted to Leadon Ward on 25 April prior to scheduled surgery on 1 May. She was found to be carrying MRSA so was given a private room & bathroom. She was to be washed head to toe with an MRSA solution each day. This was not done once but I myself did it on day 3 and left the used towels on the floor of the bathroom. They were still there on day 6, despite a specific request the day before for clean ones. This was quite shocking for us, and for my mother. We have other concerns about the care provided and will be writing a formal letter regarding these but I feel the issue surrounding the MRSA to be extremely serious and of public concern.

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Responses

Response from Hereford County Hospital

Thank you for your feedback and we are sorry to read of your experience. We would welcome an opportunity to discuss further with you and would be grateful if you could contact our Patient Experience Team on 01432 372986.

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