"A Thousand Thanks"

About: Royal Bournemouth General Hospital

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I was transported by ambulance & admitted to the A&E dept for chest pains where I was quickly assessed & given pain relief, rapidly followed by various tests before being taken to Ward 21 bay 2 where I was made comfortable by the caring nurses. Following visits from doctors & examinations I was advised that I would be staying for an Angiogram & repairs as necessary. Blood tests carried out & blood pressure taken all with kind words of reassurance. After regular testing I was advised that I was on the theatre list for the morning. On arriving at the theatre the surgeon & his team introduce themselves & quickly got me settled. Whilst the procedure was being carried out I was advised of progress by both surgeon & nurses. Then returned to Ward 21 where I was greeted by smiling nurses & prepared for a nights rest. Morning came together with regular monitoring & medication together with what to expect next. At all times I was kept aware of my treatment & the reason for all the medication. Each & every member of staff were so caring & professional at all hours of day & night, I thank you all so much.

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Responses

Response from Royal Bournemouth General Hospital

Dear Sue We greatly appreciate the time you have taken to provide us with your feedback as an emergency patient and your experiences on Ward 21 and Theatres. I am delighted that you were reassured by kind and caring nurses and hope that we met your expectations as we always strieve to provide high quality care. Once again thank you for your feedback. Kind regards Sue Mellor, Head of Patient Engagement

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