"Left alone for hours in a&e on a trolley"

About: Basildon University Hospital

Anything else?

After a lengthy process to be admitted to a&e I was left unattended and on a trolley in a room for hours. Staff was rude and very dismissive to me. And seemed to have no understanding or compassion as to why I was in a&e. Not impressed and wouldn't reccomend this hospital to anyone

Story from NHS Choices

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Responses

Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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