"35 minute wait for an Ambulance to arrive after my child had been hit by a car"

About: Royal United Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a parent/guardian),

My 7 year old son was hit by a car in Locking Close in mid May 2013. A 999 call was made around tea time and after waiting 20 minutes there had still not been an attendance by the ambulance service, so another 999 call was made.

The response car and ambulance eventually turned up at about 35 minutes later.

The ambulance paperwork showed that they did not receive the call until 20 minutes after we called.

Why was there such a delay?

Surly a 7 year old child left lying in the road for nearly 35 minutes is not acceptable, why was there such a delay in informing the ambulance especially as they were only in trowbridge?

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Responses

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Dear bobm

Thank you for taking the time to provide feedback for us. I understand that this was a very scary time for your son, you and your family; I hope your son is recovering well.

My colleagues and I have begun looking into this issue for you, however in order to look into the event in detail and give you a complete answer we will need to speak to you to get some more details. May I ask you to contact our Patient Experience team on 01392 261585 or email patientexperience@swast.nhs.uk and speak to one of my colleagues who will be very happy to take you through the information we need.

Thank you, again, for providing us with feedback

Sara

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