"Lerwick Health Centre - Appointments System"

Have NHS Shetland reviewed the current appointments system and walk-in clinics? I find it almost impossible to get an appointment with a Dr on the day I actually phone and, realistically, that is when people wish to see a Dr - they don't want to wait approximately 2 weeks and I think it is unfair to ask people to attend a walk in clinic where they may have to wait for 2 hours or so. I really feel it for vulnerable people and, for those suffering with depression or other mental ill-health, they may not feel able to sit in a waiting room full of people.

A friend of mine recently attended one walk in clinic, turned up at 7. 45 a. m. and, by 8. 30 a. m. when the Health Centre doors were opened, there were 37 people queuing. I appreciate that there may be a number of patients who do not attend for scheduled appointments and this a waste of an appointment but has consideration been given to the fact that these might be appointments that have been pre-booked out of the patient's frustration at not being able to get an appointment on the day they really need to see a Dr?

I really think the system needs reviewed.