About: Charing Cross Hospital Charing Cross Hospital London W6 8RF
Posted by David George
Went for follow up to an MRI scan on spine. Whilst there was a delay of around 45 mins -1 hour for appointments one of the nurses made the effort to keep everyone informed about delays and where they were in the queue. Simple, effective, and "calming" yet how infrequently public organisations do it. Well done for thinking of the patient rather than the system. I hope it is something that becomes embedded.