"A stay in ENT at heartlands hospital"

About: Good Hope Hospital / Accident & emergency Heartlands Hospital / Accident and emergency Heartlands Hospital / Ear, Nose and Throat

(as the patient),

Severe nose bleed - epistaxis

I attended Good Hope Hospital with above mentioned problem. Although they were very helpful unfortunately there is no ENT Department so was transferred to the Heartlands Hospital. Unfortunately I had to be transferred from one A&E department to another which made the stay In A&E lengthy although the staff were helpful.

I was then transferred to ward 12. The staff were very nice especially the auxiliary nurses who couldn't do enough for patients with a smile all the time. I was seen by ENT doctors who were equally as kind. I was then transferred to ward 5 where again I cannot complain about anything because all staff were equally as cheerful even though busy. I commend all your staff on both wards and thank Dr Raurie Page and the ENT team for their help.

What could be better: if one has been to one A&E department and then transferred maybe the communication between departments could shorten the waiting time. I attended GHH at 7:15 and after transfer left Heartlands A&E at around 2 pm-ish to a ward. This is not a complaint but if anything could be improved it would be this.

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Responses

Response from Iona Belgrove, Patient Services Manager, Heart Of England NHS Foundation Trust

Dear Sir

Thank you for taking the time and trouble to post your comments. I will pass on your kind words to Dr Page and the ENT staff on ward 5. I will forward your comments of your experience regarding the waiting times to the General Manager for ENT. I wish you a speedy recovery.

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