"the a a&e staff were appalling"

About: Cumberland Infirmary

Anything else?

in 2011 at the time I was a late 30's professional woman on a night out that resulted in an unprovoked assault I was treat like an absolute lump of meat. Although I was in the wrong place at the wrong time so they say! I was left traumatised after police had left and taken my clothes for forensics. Once my facial swelling went down it was confirmed that I had a broken eyesocket, nose and cheekbone with permanent nerve damage. it really helped that i had to leave half naked in a gown in distress. not everyone that arrives in an ambulance late at night has been fighting. assault is different and your attitude was appalling. no faith whatsoever, you need a severe review

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Response from Cumberland Infirmary

Thank you for posting your feedback on the NHS Choices website. It is important that we hear from our patients so that we can investigate and put improvements in place. We also have a Patient Advice and Liaison Service who would be happy to take a call from you on 01228 814008. There is an answer machine available 24/7 for when the PALS Officers are out of the office or dealing with other clients. Please leave your name and telephone number and they will return your call as soon as possible.

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