"absolutely disgusted"

About: Royal Preston Hospital

Anything else?

stayed in ward 4 for a week and a half . within this time i was left waiting for painkillers for 2 hours although crying and clearly in pain . my back went in violent spasm and the sister left me in writhing in pain for an hour then came back with a blood pressure machine placed it next to my bed then disappeared for a further half an hour , no adjustment of the bed to help posture, no painkillers . just left to deal with it . food was awful items frequently left off even though they had been requested . and to top it off i was told they would no longer wheel me to the toilet ( 7ft away! ) because of my weight . this was said in front of the entire bay which clearly upset me and not even an apology! doctors bedside manner was so awful i refused to be seen from him anymore . doctors did not listen to me . its my body . surly you should listen to me if i say something is wrong? since being discharged i have had no referrals even though i was promised a referral to the chronic pain team and a physiotherapist , i was simply sent out with a bag of pills . nurses during the day were amazing . the staff nurses were truly awful . 4 weeks on and still in pain and have been bed bound for half of that time . i will never return to that hospital .

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Response from Royal Preston Hospital

Thanks for your feedback. We have noted your comments which we will review to identify opportunities for improvement and take any actions that may be necessary. Our aim is to provide excellent care with compassion, and are sorry that you feel you have not had a good experience during your stay. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972. If you need information about a follow-up appointment please contact your consultant's office, or phone 01772 524555. Best wishes.

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