"Problems with stoma supplies"
About: Adult community services / Stoma prescription service Adult community services Stoma prescription service Rotherham S60 1RY
Posted by Lj2013 (as ),
As I reached a low number of bags (2 weeks supply) I ordered my prescription via the usual order line that has been put in place by the local services.
I was told that my request would be actioned that same day via first class.
Having left it the usual 48 hours, I went to collect my supplies to find that they weren't ready. The following day, not ready. Finally reaching the last of my supplies (due to unusual bodily function), I went to collect them today (Saturday, 5 days after ordering) I was told they'd still not arrived.
The reason I hesitated using this service is because delays can have serious repercussions as I have found out once again. Having left what I thought was more than adequate notice to get new supplies, I now find myself stuck with no supplies for the next 48 hours. Confidence at an all time low, stress at an all time high and plans ruined.
What's the point of these services if no-one is accountable and the patient is stuck?