"Reaction to changed antinflammatory."

About: Tameside General Hospital / Accident and emergency

(as the patient),

First must say had excellent care previously even though staff were busy, mind you was not in much discomfort. This February was in really bad pain, lower abdomen and with injured painful foot. Twelve hours sat on chair in pain, one hour on trolley and then it was needed. Another patient told staff twice that I was in lots of pain. Was eventually given Buscopan to take and sent home in ambulance still in pain. Home less than 10 mins when had gush rectal blood. Called Go to Doc advised to go back at once.

Staff not pleased but placed in cubicle this time. Attitude left a lot to be desired. Pads were 2-3 paper towels, Staff didn't check blood loss. Eventually after struggling to toilet with painful foot, rang bell to show staff soggy pad. They didn't look in toilet pan to see rest. Did have small solution via drip, no idea what it was.

Hours later sent to waiting room to rest on chairs for more hours, still in pain and dragging myself to toilet. I appreciated it when observant nurse opened door a couple of times and when observation room free, nurse spoke to me nicely. I even thanked her for being pleasant. Foot injured in hospital still making me unable to use much, lower abdominal problem improved.

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Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

Thank you for sharing your experience with the Trust. I am sorry that your experience was below what we aspire to at Tameside Hospital. Can I urge you to contact the complaints department on 0161 922 6025 in order that you concerns can be fully investigated.

Kind regards

John Goodenough

Director of Nursing

“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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