"lincoln county hospital"

About: Lincoln County Hospital / Accident and emergency

(as a relative),

My mum was taken to the MEAU. She had to wait 4 hrs for pain relief and staff didn't seem to care. She was being told one thing by the doctors and another thing by nurses.

Instead of compassion or care from any of the nursing staff she met, my mum was spoken to like she was 5 which I think is unacceptable.

I would not recommend this to family or friends

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Response from Jennie Negus, Deputy Director of Patient Services, United Lincolnshire Hospitals NHS Trust

picture of Jennie Negus

Dear Miss W - I am really sorry for your mums experience; what you have described is not the standards we expect and I know the team on MEAU will be really disappointed to read it. Please be assured though that we do read and listen to your feedback and it is really valuable to us. Please pass on my apologies to your mum as well.

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