"Appointments"

About: William Harvey Hospital

Anything else?

Last year I had a knee operation in the orthopaedics unit. The consultant was very helpful and explained the procedure to me. However when it came to the day, the anaesthetist had great difficulty administering the spinal anaesthetic and they had to ask a colleague to help them. During the operation I could hear everything and the sound of the hammering was very disturbing. Now, 10 months later the knee still bothers me and together with my hip keeps me awake at night. Normally I have a very high pain threshold. I feel that post operative appointments should be made easier

At last I have an appointment for a hip replacement ( after the first appointment was cancelled at short notice)

On another subject I feel I must say thank you to the Dermatology department. The surgeon was excellent, removing a couple of small growths from my face very painlessly and quickly

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Responses

Response from William Harvey Hospital

Thank you for your feedback. I am sorry that your experience with regard to your knee replacement was not good, your comments are very constructive and will be fedback to the unit that carried out your care to review with regard to service improvement. I would also like to thank you for your kind comments regarding the care you received from the Dermatology Department and this will also be reported to the staff in the department as positive feedback is an equally powerful learning tool. I would like to take the opportunity to wish you well with your operation on your hip.

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