"Generally good, but long and unnecessary waits."

About: Horton General Hospital

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I have been to the A&E here a few years ago. I came in with a broken wrist and was treated very quickly after having been triaged. However, my brother went there a few weeks ago after a judo accident.

He arrived at about 9pm, and had to wait, oh about 2-3 hours before even seeing triage. After he'd been to triage, the whiteboard said 7 hours from triage to treatment. The real time was about 3-4hours. The treatment needed wasn't huge- disinfection, binding up, and a bit of advice on changing the bandages. I'll admit, it wasn't a huge priority case, but despite eventually being given iodine to soak his foot in, the wound became infected.

The other day he had a minor surgery on it at the local GP, and he is on the mend. But the treatment he needed wasn't 7 hours' worth. He finally got home at 3-4 am. I wasn't with him, but I was shocked. I understand A&E is busy, but how much would it have taken to bandage his toe, tell him how to change it, and tell him to see the GP later for a check-up? I was more than a little miffed with that.

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Responses

Response from Oxford University Hospitals NHS Trust

Thank you for posting – we are glad that you were treated quickly for your broken wrist when you attended the emergency department at the Horton General Hospital some years ago. However, we are sorry you felt your brother had an exceptionally extended wait in the department recently.

Perhaps you would like to discuss this further? My name is Sue McNiven and I work within the directorate you mention. My telephone number is 01295 229259 (Monday to Thursday) and 01865 221728 (Friday). I will happily call you back. Alternatively, you may like to email me at sue.mcnivven@ouh.nhs.uk.

Response from Horton General Hospital

Thank you for posting on NHS Choices – we are glad that you were treated quickly for your broken wrist when you attended the emergency department at the Horton General Hospital some years ago. However, we are sorry you felt your brother had an exceptionally extended wait in the department recently. Perhaps you would like to discuss this further? My name is Sue McNiven and I work within the directorate you mention. My telephone number is 01295 229259 (Monday to Thursday) and 01865 221728 (Friday). I will happily call you back. Alternatively, you may like to email me at sue.mcnivven@ouh.nhs.uk.

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