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Audiology and hearing aid clinic

Story from nhs.uk

"Audiology and hearing aid clinic"

About: Lincoln County Hospital

Anything else?

I find it quite obscure that to the only form of contact for Clinic 6 is via telephone.

Thos of us requiring the services of the clinic hearing loss ? So why is there not an email contact?

Additionaly the telephone is rarely answered and one has to leave a message, can we not improve this with a simple email contact please.

Peter

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 10 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 25/07/2013 at 11:24
Published on Care Opinion at 14:16

picture of Jennie Negus

Dear Mr. Rothwell - your suggestion for e-mail contact seems to me to be a really good one!! I am looking into it and will come back to you. In the meantime there is some work underway at the moment about our telephone handling but if you are having any difficulties getting through or hearing / being heard then in the short term please contact our customer care team who can help you on: customercare@ulh.nhs.uk

I'll try and get back to you quickly.

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