"Avoid it and go somewhere else right away"

About: St George's Hospital (Tooting) (London)

Anything else?

I recently moved to Streatham and haven't had a chance to register at a GP yet, and as I was suffering from a sore throat and ear ache and had to fly to Spain the next day, I needed it checked. After 2 hours of waiting in the combined walk-in-centre and A&E I was told to come back later. I did so and still waited around even having set an appointment. I explained to the GP that I have a history of middle-ear infection. They were very abrupt and dismissive and insisted that nothing was wrong. Persisting symptoms forced me to go to a GP in Spain. They were shocked that I was told nothing was wrong with me as by that stage I had tonsillitis and an ear infection. It's truly shocking that the first GP failed to diagnose two very obvious problems.

Furthermore, whilst waiting in A&E I noticed some appalling service. A wet floor was left unattended for hours. A woman with a diarrhetic baby was left waiting for ages. And in the queue where you get assessed, a young man who cut his arm and hand open during football was made to wait for a woman with a sore ankle.

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Responses

Response from St George's Hospital (Tooting)

Thank you for taking the time to comment on your experience at St George’s Hospital. This is not the level of service and care that staff seek to provide to patients and your comments will be passed onto the management team responsible for the emergency department. If you would like to receive a personal response to your concerns then please do not hesitate to contact our Patient Advice and Liaison Service (PALS): pals@stgeorges.nhs.uk or the complaints and improvements department: complaints.compliments@stgeorges.nhs.uk.

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