"appalling attitude towards patients"

About: Queen's Hospital, Burton Upon Trent

Anything else?

Every time I have ever visited or used the services in this hospital, I have been astounded by how terrible the attitude of staff is towards patients- at all levels- from consultants, to nurses and even to the hospital pharmacy dispensary staff. This kind of generally poor ethos can only eminate from the very top. It appears that patients are little more than an incovenience and should either "put up or shut up". I am no longer willing to attend this hospital and now ask my GP to refer me elsewhere.

There is such a lack of care an attention and the arrogance of staff means that they never listen to patients. How can you diagnose correctly, if you do not hear the symptoms. Thank God I have gone elsewhere!

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Response from Queen's Hospital, Burton Upon Trent

Thank you for providing this important feedback. We take all concerns regarding patient care very seriously and would like to look at your case further. We would be grateful if you could contact us PALS@burtonft.nhs.uk and provide some more specific details in order for us to address the concerns you have. This will enable us to improve our service and ensure that other patients do not have the negative experience you describe.

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