"a rather very rude nurse"

Anything else?

i took my son to doddington after not being able to get into my local drs to get checked for a skin infection on his ears.( went 8/5/2013)

well to start the receptionist was friendly helpful but as for the nurse , they were very very rude and has put me off going there,

first of all they had the cheek to ask if i was the mother as i looked young and frowned the fact my mother took us as i cant drive and husband was at work ! yes i felt had to prove to this rude nurse that i was his mother , well they were rude to my 4 year old and he didnt want to speak a word ( didnt blame him i didnt either!) they said i was waisting their time and the fact that they said

"well im not a dr and by the looks of it you dont believe me over what i say the skin infection is well im just sorry if i am wrong the drs wont know what it is either "with a bit of eye rolling.

i was deeply upset and shocked that by the end i sat there quiet and walked out , on reading previous review about a rude nurse i think it may be the same nurse.As i left i took their name and i have the right mind to report her ! a shocking shocking nurse

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Responses

Response from Doddington Hospital

Thank you for posting your comments on the NHS Choices website. Your observations about our Minor Injuries service based at Doddington Hospital on 08/05/2013 were brought to my attention on Tuesday 28th May 2013. Our trust is very keen to investigate your concern and we would like to provide you with a full reply to the issues you have mentioned. Unfortunately we can not start our investigation without further information. Please could we ask you to contact our Patient Advice and Liaison Service (PALS) and we can discuss your concerns further. Our PALS department is open 9 am till 5 pm Monday to Friday not including public holidays. If you contact us outside of these hours, please leave a short message that includes your full telephone number, and we will call you back as soon as we can. Our PALS team can be reached on 0800 279 2535 or 01480 355 184 or e-mail: ccs-tr.pals@nhs.net Thank you for drawing our attention to this matter. It is only when patients report such incidents that we are able to correct them and maintain the high standards of care that we aim to achieve. We would be very grateful if you could make contact with our trust at your earliest convenience. We look forward to hearing back from you.

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