"Poor care"

About: Alexandra Hospital

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My wife was admitted to this hospital after suffering a bad blow to the back of her head.not only was she left for nearly 2 hours before being seen by somebody but after a very short examination she was told to go home.When i got there she was very upset because nobody had checked her head and she was in an awful lot of pain.the doctor told me that there was nothing wrong with her head and basically accused her of putting it on,should pull herself together and stop messing about.She had a large lump on her head and was also complaining of double vision and dizziness.It was only after i threatened to sue, and told them i was recording this conversation on my digital voice recorder that they agreed to have another look at her.We are both disgusted because she is also epileptic and they seemed to think that this was a good excuse for not really wanting to do much for her.I think the fact she is epileptic means she should be treated with more caution and care not less..

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Response from Alexandra Hospital

We would like to apologise that you did not have a good experience in our A&E department. Without specific details it is difficult for us to review the care your wife received. Patients attending the emergency department are routinely triaged within 15 minutes. We will always prioritise the patients who require immediate or urgent attention and this inevitably means some patients have to wait longer to be seen. If you would like us to formally review your wife’s care then please contact our patients services department on 0300 123 1733.

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