Anything else?

After following a vicious stroke my relative was promised rehabilitation but instead was found to be forgotten about physio-wise. The staff were ill manured, rude and it was a shock for either visitor or patient to be recognised by the staff whilst there. With an exception, the nursing staff were good at cleaning up patients whilst they are incontinent. When your relative gets discharged make sure you are properly informed on how to use their new medication. In our families case we were not informed the difference between two different kinds of nebulizers which resorted in a serious chest infection which has left my relative hospitalised! As another reviewer said "Be vigilant as the staff do not have time to observe your relative properly." If I can elaborate on that I would suggest that the staff do not have the time of day to observe your relative propely.

Story from NHS Choices

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Response from Moseley Hall Hospital

I am very sorry to read of your and your relative's experiences. The ward team will meet to discuss and reflect on your feedback and make improvements where required. If you would like to meet with the Matron or one of the senior therapists / nurses to talk about your concerns and to find out more about any changes made, please contact Alison Last, Associate Director of Patient Experience on 0121 466 7128 or email alison.last@bhamcommunity.nhs.uk

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