"First time pregnancy and miscarriage"

About: Heartlands Hospital / Gynaecology

(as the patient),

There was only 2 NHS professionals in my short lived pregnancy that I felt were good.

One was my midwife and the other was a nurse who broke the news to me that I'd miscarried, but I'd seen her once before and she was amazing.

Every other nurse I dealt with told me I had miscarried and then they wasn't 100% sure I'd miscarried, even though I'd already been told I had. It was horrible. At 20 years old I never thought that I'd miscarry and to have had all these different stories off 9 separate nurses really made me angry and even more distressed.

The lack of care and compassion was ridiculous. I know nurses in the early pregnancy assessment unit probably see these things everyday, but the way they treat you like you're an item in a factory is ridiculous, in and out in seconds with 2 separate versions of a story, and then no emotional help at the end of it.

It's the hardest thing ever. I hope if I do get pregnant again in the future I do not have to visit Heartlands Hospital again. They dealt with me so appallingly that my friend who is also a nurse was gobsmacked at my treatment, how every time I had to have a scan because of complications they didn't talk me through it.

They didn't explain anything to me and even when I was admitted to hospital overnight the same thing happened then. I was being examined, scanned, tested, had internals and every time I asked them what was going on I never got a reply that was substantial enough. I was always fobbed off with "its just routine" but no explanation of why I was having more and more things done to me.

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Response from Associate Head of Midwifery, Heart of England Foundation Trust

Dear bellyface1

I am sorry to hear that your experience at Heartlands Hospital was not a positive one.

I would like to review this in more detail and would be grateful if you would contact either myself or Tracey Nash (Matron) on 0121 4243726 so that we can make further enquiries.

I would like to take this opportunity to apologise on behalf of the Trust and thank you for bringing this to my attention. We value everyone's opinion and are passionate about learning from our experiences so that we can further develop the care that we give.

Best wishes

MIchelle Errington

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