"Billericay Ward /ST Andrews"

About: Broomfield Hospital

(as the patient),

Cut ring finger on circular saw, Sat 11th May, so i went to A&E at Southend, i was then sent to Broomfield on the Sunday am. I waited all day and finally i was given a bed at 8pm, then advised to go home and return Mon at 8am.

On arrival i was given the same bed, i waited until 5pm and had an operation on my tendon and was stitched up, GREAT. discharge advised as one hour- GREAT, also advised that needed to be seen in one week.

NO ADVICE RE appointment or time, called Friday 10th - will send e-mail to Therapy, same result on Tues 14th still no response from therapy, seems to be a lack of co-ordination between these two departments.

Consultant, surgeons and staff are great - it is being let down by lack of co-ordinated administration, so could be greatly improved - at least from my point of view and experience.

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Responses

Response from Jonathan Wright, Patient Experience & Voluntary Services Manager, Mid Essex Hospital Services NHS Trust

picture of Jonathan Wright

Thank you for taking the time to give feedback. Very pleased to read that you were happy with the clinical staff and treatment yet the advice for follow up appointments was lacking. You should have been given a Discharge Card when being discharged that gave you the therapy appointment time and other relevant information.

I shall contact Senior Sister in Billericay Ward to see why this did not happen and Senior Sister in Therapies as to why it was difficult for you to obtain the appointment.

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