"Very pleased with the service."

About: Locala Community Partnerships CIC / Continence advisory service

(as the patient),

I attended the continence clinic in January 2013, having previously been given the appointment there was no record of the appointment when I arrived at reception.

However, Mr Appyard agreed to see, was very professional and I was out of the appointment in no time at all.

Very pleased with the service.

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Response from Jane Appleyard, Continence Specialist Physiotherapist, Continence Advisory Service, Locala Community Partnerships

Thank you for your comments.

We always use a computer appointment system called 'System one' to book patient sessions and send a text message as a reminder to individuals. Using this online diary means we rarely have the situation where a patient believes they have been given an appointment but we have no record of it.

I am pleased a member of staff was able to see you and you had a positive experience.

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